{"id":16721,"date":"2025-10-01T19:11:20","date_gmt":"2025-10-01T19:11:20","guid":{"rendered":"https:\/\/vumglasses.com\/frequently-asked-questions\/"},"modified":"2026-02-03T18:29:07","modified_gmt":"2026-02-03T18:29:07","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/vumglasses.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
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Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Registration and Approval Process\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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How can I access prices and catalogs in the new V\u00dcM Glasses online store? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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To access the prices, you need to <\/span>pre-register<\/b> on our platform. Once completed, our team will review your application, which includes factors such as your geographic location and the profile of your optical store. You can consult the <\/span>catalogs<\/b> of each collection in their respective brand URLs.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How long does it take for my professional account to be approved? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Our team reviews all applications in the order they are received. We strive to process them as quickly as possible, and we will <\/span>notify you of your approval status by email<\/b>.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Why doesn't V\u00dcM Glasses accept all applicants? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We maintain a commitment to <\/span>care and exclusivity<\/b> with our customers. We analyze key factors, such as geographic proximity to existing optical stores that work with our brands, to ensure that each of our partners has the best conditions for <\/span>profitability and differentiation<\/b> in their area.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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My application was rejected. Can I reapply for registration in the future? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, of course. If the circumstances of your business or the availability in your area change, we encourage you to contact our team to reassess your application. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Online Sales (Direct Purchase)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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What brands can I buy directly through the new online store? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Initially, direct online purchase will be available for our <\/span>L\u00f6ki, Ekkiu, INVU, and Kelinse<\/b> collections. For the remaining brands distributed by V\u00dcM Glasses, the process will remain traditional (contact via the form or by phone).<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is the price shown on the website final, or are additional discounts applied? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Once your account is approved and you access the store, you will see the professional prices. Prices are net, and special purchase conditions will be managed and confirmed by your V\u00dcM Glasses account executive. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is the product stock displayed in real time on the website? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Stock availability is managed according to each brand’s logistics. Our team will provide you with detailed and updated information when processing your order to ensure you have the best possible experience. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Are there benefits to placing orders through the online store? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes. When operating in the online store, you can: <\/span><\/p>

  • Place <\/span>orders without a minimum amount<\/b>.<\/span><\/li>
  • Include products from <\/span>various direct purchase brands<\/b> (L\u00f6ki, Ekkiu, INVU, Kelinse) in a single order.<\/span><\/li><\/ul>

    Place orders that will be sent to <\/span>different branches<\/b> of your company.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    Hybrid Sales Model (Other Brands)\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    How can I start distributing the other V\u00dcM Glasses brands (e.g., Blackfin, Marni, Retrosuperfuture)? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    The partnership process for our most exclusive design brands requires <\/span>direct contact<\/b>. You can <\/span>fill out the form on our contact page or call us at +34 665 77 83 40<\/b>. Our sales team will assist you personally.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Why are these brands not available for direct online purchase? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    These collections require more detailed attention and advice. We prioritize <\/span>personal and close treatment<\/b> to strategically discuss the <\/span>mix<\/span><\/i> of products that best suits your optical store and area, maintaining our service standard <\/span>More than distributors, partners<\/b>.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    If I am an approved customer, who is my contact person at V\u00dcM Glasses? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Once approved, you will be assigned an <\/span>exclusive account executive<\/b> who will be your regular point of contact for orders, product inquiries, strategy, and any support needs.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Frequently Asked Questions Registration and Approval Process How can I access prices and catalogs in the new V\u00dcM Glasses online store? To access the prices, you need to pre-register on our platform. Once completed, our team will review your application, which includes factors such as your geographic location and the profile of your optical store. 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